Refund policy

SDM Perfumes (operated by Berbers Ltd, UK Company No. SC802683)
Trading Address: 6 Nicolson Square, Edinburgh, EH8 9BH, United Kingdom

Last updated: 17 July 2026

This Return & Refund Policy explains how returns, refunds, and cancellations work for orders placed with SDM Perfumes, in alignment with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Every product we sell from Lattafa, Al Haramain, Orientica, and our other partner brands is sourced from authorised distributors or directly from the brands themselves, and inspected before dispatch from our Edinburgh location.

  1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your parcel is delivered to request a return and post the item back to us. Requests made after this 30-day period cannot be accepted.

  1. Product Eligibility Criteria

To qualify for a refund, returned items must meet the following conditions:

  • The perfume must be unopened, unused, and untested.
  • The original outer manufacturer cellophane wrap and brand seals must be intact and unbroken.
  • The original packaging, boxes, labels, and any included accessories must be undamaged.

Exemption: In accordance with UK consumer law, opened or used fragrances (cellophane removed, cap removed, or sprayed) are exempt from return for health and hygiene reasons.

  1. How to Initiate a Return
  • Email our customer support team at contact@sdmperfumes.co.uk within your 30-day window.
  • Provide your order number and the specific item(s) you wish to return.
  • Our team will respond within 1 business day with your Return Authorisation details and packaging instructions.

Please do not ship items back without receiving prior authorisation from our team.

  1. Return Shipping Cost Allocation

Who covers return postage depends on the reason for the return:

  • Change of Mind — customer pays return postage — no restocking fee
  • Item Arrived Damaged — we pay — prepaid Royal Mail label provided
  • Wrong Item Received — we pay — prepaid Royal Mail label provided
  • Defective or Leaking Product — we pay — prepaid Royal Mail label provided
  1. Return Shipping Procedure

Return Address (after authorisation): SDM Perfumes — Returns, 6 Nicolson Square, Edinburgh, EH8 9BH, United Kingdom.

  • Carrier Rule: perfumes are classified as flammable liquids — declare the contents at the counter as perfume under Royal Mail ID8000 limited quantity rules.
  • Tracking: use a trackable service (such as Royal Mail Tracked). We cannot issue refunds for items lost in transit without tracking proof.
  1. Refund Processing and Timelines
  • Inspection: within 2 business days of your return arriving at our Edinburgh location, we inspect the item to verify the brand seals and cellophane remain intact.
  • Notification: we email you confirming whether your return is approved. If an item does not meet the eligibility criteria (for example, it has been opened or sprayed), it cannot be refunded and can be sent back to you at your expense.
  • Refund Issuance: approved refunds are processed back to your original payment method.
  • Bank Clearance: allow 5 to 10 business days for funds to appear on your statement, depending on your bank.
  1. Refund Amounts
  • Damaged or Incorrect Items: full refund of the product price plus the original outbound shipping fee.
  • Change of Mind: refund of the product price paid. Original outbound shipping and return postage are non-refundable.
  • Discounted Orders: items bought with discount codes are eligible for return; the refund matches the net amount paid at checkout.
  1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, or incorrect, notify us within 48 hours of delivery at contact@sdmperfumes.co.uk, including:

  • Your order number
  • A brief description of the issue
  • Clear photos of the outer packaging and the affected product

We respond within 1 business day to arrange a replacement or full refund. In most cases, you will not need to return the affected bottle.

  1. Exchanges

We do not currently offer direct exchanges. If you prefer a different fragrance, return your unopened item for a refund under this policy and place a new order.

  1. In-Store Click & Collect Returns

If you collected your order in person, you may return eligible unopened items directly to our counter during opening hours (daily from 11:00 AM). Bring your online order confirmation and a valid photo ID. Approved in-store returns are refunded to your original online payment method within 1–3 business days.

  1. Statutory Rights

This policy operates alongside your statutory rights as a UK consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights are not affected. For independent advice, contact Citizens Advice on 0808 223 1133.

  1. Contact Information
  • Legal Entity: Berbers Ltd (Company No. SC802683)
  • Trading As: SDM Perfumes
  • Website: sdmperfumes.co.uk
  • Trading Address: 6 Nicolson Square, Edinburgh, EH8 9BH, United Kingdom
  • Customer Support Email: contact@sdmperfumes.co.uk
  • Customer Support Phone: +44 131 281 0380
  • Hours: Daily from 11:00 AM